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Shenzhen Xunying Security Technology Co., Ltd.
0755-26498270 Phone: 0755-26498270
4006-829-929 Toll Free: 4006-829-929
0755-26734950 Fax: 0755-26734950
email@example.com Email: firstname.lastname@example.org
深圳市南山区西丽镇塘朗同富裕工业城11栋4-5楼 Address: 4-5th Floor, Building 11, Tonglang Tongfuyu Industrial City, Xili Town, Nanshan District, Shenzhen
Add product common problems and solutions:
1.Q: When adding a device, the app does not prompt to find a new device
A: Please check if the camera and mobile phone are in the same local area network;
Please check if the camera's network indicator is always on;
像机； If the camera and mobile phone are not in the same local area network, it is recommended to manually add the camera with an ID number ;
2. Q: When viewing a live video, I am prompted for a wrong password
请在摄像机列表条目中选择编辑重新设置远程访问密码； A: Please check whether the remote access password set when adding the camera is correct. If it is not correct , please select edit in the camera list entry to reset the remote access password;
复出厂默认值（默认为空，添加摄像机时需创建新密码，否则将 If you forget the remote access password of the camera, it is recommended to press the “Reset” key to restore the device to the factory default values (the default is empty, you need to create a new password when adding a camera, otherwise
No remote access);
3. Q: Prompt device offline in device list
A: Please check if the camera is connected to the network normally, and check if the network indicator is always on;
Please check the router network is normal;
4. Q: Remote Wizard cannot control camera rotation
A: Please check whether the connection between the remote control wizard and the headphone jack of the mobile phone is normal;
部分手机需要将音量键调至max； Please adjust the direction of the remote control wizard and point it at the infrared receiver of the camera; some mobile phones need to adjust the volume key to max;
5. Q: No video file can be found during video playback
A: Please check if the SD card is damaged;
6. Q: There is a strange sound when shaking the device after receiving it
A: Please check if the equipment is making abnormal noise when it is upside down. If it is, the equipment is normal. 为此为磁珠开关滚动响。 This is because the bead switch rolls. When the device is inverted, the gravity sensing function needs to be realized.
Image, the bead in the bead switch will roll to the other end.
IOS 用户可以到苹果官方商店APP Store 搜索并下载2CU， 7 .APP software download IOS users can go to the Apple Store APP Store to search and download 2CU,
Android users can open the website www.2cu.co to download and install the 2CU for Android.
① Arming button: One-button arming can realize motion detection and wireless alarm function
② Disarm button: Cancel all alarms after one-button disarm
③Emergency button: One-button emergency alarm button to realize ring alarm
The remote control also needs to learn the code, the method is the same as the wireless detector. Wireless detector
Trigger the detector when learning the code, and the learning is successful. Press the arm button when the remote controller learns the code to hear
After the sound, learning is successful.
(8.2) Camera-Online Update? After the camera is successfully added in the APP, click the device name in the contact-> Settings->
Check the device update, the camera will prompt whether to update to the new version.
Thank you for your support for our work. If you need business services, please choose one of the customer service. If you need technical support, please select any one of them.
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|Customer Service 02:||firstname.lastname@example.org|
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|Customer Service 04:||0755-26734766||13554951071||Andy@sdph.com|
|Customer Service 05:||firstname.lastname@example.org|
|Technical Support 01:||email@example.com|
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Shenzhen Xunying Security Technology Co., Ltd.
Address: 4-5 Floor, Building 11, Tongfuyu Industrial City, Tanglang, Xili Town, Nanshan District, Shenzhen, China Tel: 0755-26498270 / 0755-26498273
fartcup.com Website: fartcup.com www.gsmalarmsystems.com
WeChat public account: sdph2014
(1) Take M369, 81, 74 in the east of Xili Hospital and get off at Tongfuyu Industrial Park;
(2) Take Subway Line 5 to "University Town" Exits B and C, take M369, 81, 74 buses and get off at Tongfuyu Industrial Zone.
Agents in Shaanxi and Gansu
Address: 27th Floor, Unit 1, West 3rd Building, Ziwei Shangshe, Taibai South Road, Xi'an, Shaanxi Province 2710 Shaanxi Mengbao Electronic Technology Co., Ltd.
Contact: Mr. Li Phone: 18091951213
Contact: Mr. Liu Phone: 18591975366
Zhengzhou Office, Henan
Address: Building 6, Business Inner Ring Road, Zhengdong New District, Zhengzhou, Henan Contact: Qi Yanjun Mobile: 15343800319
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